Customer Satisfaction

We undertake a quarterly customer satisfaction survey of those who have received our services – either through an emergency incident, a Safe and Well Visit or a Fire Safety Audit.

Here are our recent reports on customer satisfaction:

End of Year Report April 2018 - March 2019 (in prepration)

October - December 2018

July - September 2018

April - June 2018

End of Year Report April 2017 - March 2018

October - December 2017

July - September 2017

April - June 2017

End of Year Report April 2016 - March 2017

Budget and Council Tax Consultation

Each year, in December and January we consult on our proposed change to our budget and the level of council tax required to meet this commitment.

Our next budget consultation will begin in mid-December 2019, keep an eye out for a link here to the survey.

You can also take part if you have sign up to BedsAlert, our Community Messaging System that provides you with fire, home and other safety advice and emergency news for your area.

Our Community Risk Management Plan

Each year, we consider how best to use our available resources  and budget (firefighters, vehicles, finances) to manage fire, road and water-related risks in the community, reduce emergency incidents and respond when and where we’re needed.

Our vision is to provide the people of Bedfordshire with an excellent Fire and Rescue Service, and we’d like your opinions on how we can:

- respond effectively, manage risks and reduce the number of emergency incidents we attend;
- ensure high standards of management and continued service improvement; and
- develop our employees and create a safe, fair and caring workplace for our staff.

We use different methods to consult with Bedfordshire residents every year, to capture public opinion: We are developing the use of our Community Messaging Service to engage and consult local people. If you’d like to sign up to this Service and take part in future engagement and consultation then please click here.