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Accessibility Statement

Accessibility statement for www.bedsfire.gov.uk 

This website is run by Bedfordshire Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Known problems with this site’s accessibility

We know some parts of this website are not fully accessible. For example:

  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • Older videos do not have captions
  • Our interactive games and maps are not fully accessible

What to do if you cannot access parts of this website

If you cannot access parts of this website or need information in a different form, please email PRO@Bedsfire.gov.uk

Write to us at: PRO, Bedfordshire Fire and Rescue Service Headquarters, Southfields Road, Kempston, Beds MK42 7NR

  • We will consider your request and get back to you within seven working days.

If you cannot view the map on our ‘Find a Fire Station’ page, you can email us at PRO@bedsfire.gov.uk for directions.

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: PRO@bedsfire.gov.uk, or call 01234 845000(ask for press office)

Write to us at: Press Office, Bedfordshire Fire and Rescue Service Headquarters, Spring Road, Kempston, Beds MK42 7NR

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Bedfordshire Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Captions are not provided for some pre-recorded videos. This does not meet success criterion 1.2.2 Captions Pre-recorded (Level A).
  • An audio description or descriptive text transcript is not provided for some pre-recorded videos. This does not meet success criterion 1.2.3 Audio Description or Media Alternative Pre-recorded (Level A).
  • Visual text, including text-based controls may not be able to be scaled so that they can be read directly by users with visual impairments without using assistive technology such as a screen magnifier. This does not meet success criterion 1.4.4 Resize text (Level AA)
  • Some elements may not have sufficient colour contrast. ARIA components such as buttons, input fields, toggle fields and tooltips may not have an accessible name that details the purpose. The aria-hidden="true" attribute may be used on focusable elements or on the body element of a page. Interactive controls like buttons and links may have child elements which are focusable. This does not meet success criterion 1.4.3 Contrast (Minimum) (Level AA)
  • Elements such as the carousel 'pause' button may not have a descriptive accessible name so that screen reader users can understand the destination, purpose, function, or action of the button. IDs of active elements may not be unique. This does not meet success criterion 2.2.2 Pause, Stop, Hide (Level A)
  • Some PDF and Word documents published before 23 September 2018 that are not essential to the services we provide, are not fully accessible

Disproportionate burden

We’ve assessed the resource required to fixing the issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.  

When we launch the new and improved website we’ll make sure it meets the accessibility standards.

Content that is not within the scope of the accessibility regulations

We are working to fix most of the accessibility problems with this website. But there are some things that we may not fix because the content is not within the scope of the accessibility regulations, and to fix them all would take too much time relative to the benefit of our users.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. For example, we do not plan to fix older documents which we are required to publish under the local government transparency guidelines.

Any new PDFs or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. However, where possible we will add a transcript alongside the video.

How we tested this website

This website was last tested on 22 January 2023 independently, using axe DevTools (free version) to gain an indication of issues that will need to be addressed. We used this approach to decide on a sample of pages to test, namely:

  • /home.aspx
  • /Community-safety/Road-safety/Fire-in-Electric-Vehicles.aspx
  • /Careers/Careers.aspx

The report has raised two critical concerns around ARIA roles and text within buttons and these will be addressed. Serious concerns will be resolved in line with the development of our new website.

What we’re doing to improve accessibility

We are working hard to make our website even more accessible through the use of plain English throughout the site. We also intend to make more of our documents available as HTML in the future, in addition to accessible PDFs.

This website is being fully redeveloped and will be replaced in March 2023.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 30 August 2022.

The new website provider will be continuously reviewing accessibility. We also plan to work with our external partners to improve the accessibility of some of our forms.


We aim to provide services which are open to all.

For those people needing to access our services and whose first language is not English, we recommend the use of automatically translated versions of our website, available in a number of languages, using the Google Translate service available at the bottom of the page on the left hand side.

Please note: these translations are direct/automatic translations and therefore may not convey the same message as originally intended in English.

If you wish to contact us regarding any accessibility issues relating to this website, or indeed any such issue relating to our Service as a whole, please don't hesitate to get in touch.

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