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Data Privacy

Bedfordshire Fire and Rescue Service (BFRS) is committed to protecting your personal data and privacy.  We take our responsibilities extremely seriously and understand how important your personal data is. Any personal information you provide us with will be processed (collected, stored, amended, disclosed and destroyed) in accordance with the General Data Protection Regulations (GDPR) 2016.

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We recognise that ensuring the accuracy and security of your personal data is essential to retaining your confidence and trust. The information you provide to us will only be used for the purposes for which you provide it, and will never be used for third party marketing.

When we collect your personal data we will normally tell you:

If we wish to use your data for an alternative way than originally agreed we will ask always for your consent. In some cases however we do not require your consent.

Please note that in emergency situations we will need to deal with the emergency promptly and so may not be able to tell you about handling your data at the time. We will endeavour to tell you or a family member as soon as possible after the event. We have agreements with the NHS to obtain personal information from them to assist us in our Safe and Well visits.

You can find out more about how we collect and handle your data, generally, on this website or by contacting us at contact@bedsfire.com 

What is personal and/or sensitive information?

Personal information includes but is not limited to:

  • personal details – for  example: name / age / address / National Insurance number / family  details;
  • lifestyle and social circumstances;
  • financial details;
  • incident and accident details and what services have been provided;
  • licenses, certificates held;
  • education and employment details.

Sensitive personal information that may include:

  • physical or mental health details;
  • racial or ethnic origin;
  • religious or other beliefs;
  • trade union membership;
  • lifestyle and social circumstances;
  • offences and alleged offences.

Why we collect your personal information

BFRS processes personal information in order to carry out firefighting and the delivery of emergency services which includes:

  • Fire, water and road traffic incident prevention through raising awareness, and providing advice and assistance;
  • Fire safety protection and enforcement activities under the various health and safety regulations for workplaces;
  • Investigating and managing responses to fire incidents, road traffic collisions and water rescues;
  • Referrals to other support services;
  • Providing staff development and training activities;
  • Maintaining our own accounts  and records including the management of fire service assets and property.

We also process personal information using CCTV systems to monitor and collect visual images for the purpose of security and the prevention and detection of crime.

Sharing information with other organisations

We have a responsibility to promote social wellbeing, deliver our services effectively, and support those most at risk. To do this we often need to work with other authorities and agencies. To ensure you receive the relevant services we may need to share your personal and sensitive information with other authorities and partners such as:

Other emergency services, for example Police / Ambulance Service;

  • Hospitals, healthcare and welfare organisations;
  • Local and central government;
  • Public utilities;
  • Courts and law enforcement / prosecuting authorities;
  • Insurance companies;
  • Coroner's Office
  • Financial organisations (for example the Cabinet Office's National Fraud Initiative);
  • Press / media.

In almost all such cases we will make you aware if your information is intended to be used in this way and provide the opportunity for you to say no, except when we are required by law to pass on the information.

Where it is not possible or practical to obtain your consent to share personal and/or sensitive information, we will only share the information we consider it necessary to protect your vital interests such as the protection of life, reduction of crime and accidents, and for improving health.

Where possible your information will be anonymised to remove as much detail as possible leaving only key elements to enable us and our partners to deliver appropriate support resources to you.

Sharing information with our partners will only take place under strict data sharing protocols with tight security in terms of the transfer of information.

Access to your personal information will also be restricted to authorised individuals on a “need to know” basis.

NHS England Fair Processing Notice

NHS England, the Royal College of General Practitioners and Fire and Rescue Services (FRS) in England work together to share information (where relevant, proportionate and necessary) to allow Fire Service personnel to undertake home safety assessments for those who would benefit from a visit.

The majority of fire deaths in the UK occur amongst the elderly population for older people are most vulnerable to fire and a number of other risks. A home visit from BFRS is proven to make them safer and can reduce risk significantly.

In many areas of the United Kingdom where this work has been embedded for a number of years, there has been a significant reduction in fire deaths and injuries which has developed into a current trend well below the national average. So we know this work can save many lives.

When consent is not needed          

There are some situations where we are required by law to provide information and reports to a number of organisations. In these situations your consent is not necessary. These organisations include:

  • Central government;
  • Auditors;
  • Bodies employed to process our data;
  • Other crime and disorder partners.

There are some situations where we are required by law to provide information and reports to a number of organisations. In these situations your consent is not necessary.

Wherever possible, this information is made anonymous to protect your privacy. The exceptions to this include:

  • Information provided to crime agencies relating to prevention and detection of crime;
  • Information which is necessary to prevent serious risk to individuals;
  • Provision of data to organisations who process data on our behalf. Examples of this currently include our payroll and occupational health service provider.
  • Staff payroll data, which is provided to external bodies responsible for auditing and administering public funds. This is for preventing and detecting fraud. You can obtain further details from the Audit Commission.

Access to your information

Under the GDPR 2016 you are entitled to see the personal information we hold about you (subject access request) and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.

Please contact us if you:

  • Wish to correct or update the personal information that you have provided to us;
  • Choose to opt out of any communications that you may have agreed to receive;
  • Have any comments, or requests relating to the use of your personal information;
  • Have any comments about this privacy statement.

You can contact us at contact@bedsfire.com 

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies that contain anonymous information to help identify your computer and the pages you visit on our site so that we can improve your user experience.  We do not use cookies to capture any personal information. 

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website.

Want to know more?

If you have any queries about Data Protection or want to know more about how we handle your personal data please contact us on contact@bedsfire.com 


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